Frequently Asked Questions
Expert answers to your lighting and plumbing inquiries.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For high-end custom fixtures or specialty bathroom vanities, lead times may vary based on manufacturer availability.
What is your return policy for lighting and bath fixtures?
We accept returns on most unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain oversized items or special orders.
Do you offer professional installation services?
While ROBINSON Lighting & Bath does not provide direct installation, we work closely with a network of preferred contractors and can provide recommendations for qualified professionals in your area.
Are the products on your website covered by a warranty?
Yes, all products are covered by the original manufacturer’s warranty. We are happy to assist you in coordinating with the manufacturer should you encounter any defects or issues.
Can I see your products in person before purchasing?
Absolutely. ROBINSON operates several showroom locations where you can view our curated selection of chandeliers, faucets, and hardware to experience the quality firsthand.
What should I do if my item arrives damaged?
Please inspect your order upon arrival. If you notice any damage, contact our customer service team within 48 hours with photos of the item and packaging so we can arrange a replacement.